With TripKey you can easily access Mobility Services in the Netherlands, including public transport, for a specified rent period. After you have registered, and reserved your card(s) you collect your card(s) at a Pick up Point. Now you have rented your card, you can freely travel with the Dutch Public Transport. You sign the agreement with TripKey by registering a valid payment method (credit card). TripKey bills the costs of your trips to your account after you have made them (post payment). To travel in public transport TripKey uses the OV-chipkaart. The attached special conditions of Translink, the publisher of the OV-chipkaart in the Netherlands, apply. RC BKA, a company licensed by Translink, provides you with TripKey.
3.1. The Rental agreement is concluded directly after our payment provider (www.Mollie.com) accepts your payment details.
3.2. The Rental Agreement is for an indefinite period. You can terminate the Rental Agreement at any time without prior notice, provided that you return the Card (or report it lost or stolen specify).
3.3. A month before the expiry of the validity date of your payment method (credit card) we will terminate the Rental Agreement. You will be notified in time.
3.4. When the Card is abused we may also terminate the Rental Agreement.
3.5. If we terminate the Rental Agreement, we block the card immediately.
3.6. You will get a tripreport and we will charge your creditcard for the costs you made and you will receive an invoice.
4.1. You are responsible for the Card you rent. You need to treat the card with proper care.
4.2. You are responsible and liable for all use of the Card and the related transactions effected during the Rent Period.
4.3. You may get additional instructions on the (safe) use of cards. These instructions must be followed.
5.1. We process your personal data in accordance with our Privacy Statement.
5.2. We process personal data including support for:
a) reporting transactions, charging and collecting fare to/from your account;
b) providing service to you through the Service desk;
c) sending specific messages, information and / or requests to you.
5.3. For proper execution of the Rental Agreement, we may use third parties, including software vendors and call centres. If these third parties have access to personal data, they are bound by our Privacy Statement.
6.1. Our activities include:
6.2. Through the Service desk and / or Portal you can ask us to perform actions, including:
8.1. The Card can be used during the Rent Period. You can extend the agreed Rent Period through the portal, Service desk or Pick up Point. If you fail to extend the Rent Period on time, we will charge you the extra costs as mentioned in the portal/on the website.
8.2. When you report a Card as lost or stolen we will block the Card for security reasons. A replacement Card is available to you at a Pick up Point. We will charge you the extra costs as mentioned in the portal/on the website.
8.3 The Card can be used until the expiry date shown on the Card. You can exchange the expired Card at the Pick up Point.
9.1. The card is suitable for (Mobility) services, including travel by public transport.
9.2. We are not a party to the legal relationship between the User and Service Providers, on use, supply and / or decrease in Mobility Services and / or products and we take no responsibility therein. A Mobility Provider (including transporters referred to in Article 8: 100 of the Civil Code and as defined in the Act 2000) can impose conditions such as general travel and / or transport conditions, to the use and supply of (Mobility) services.
9.3. Supplementary to Article 9.2, the Service Provider conditions may include penalties and / or additional charges. If the Service Provider charges us with these, you must pay these costs.
10.1. When you use the card at a Service Provider, you agree to the costs associated with that transaction. Acceptance of the payment means that the Service Provider shall charge the related costs.
10.2. We charge you the cost of all transactions during the Rent Period charged.
10.3. We do not guarantee that you can always use the card freely. The operation of the Card depends on many external factors, including Service Providers and proper functioning of third party computerized or telecommunications systems.
10.4. We are not liable if you cannot use the full functionality of the card.
You must immediately report Loss, theft or (suspected) abuse of the card in writing (via email) to the Service desk and, in cases of theft or loss, to report to the police.
12.1. We can block Card (s), and the use and access of Mobility Services, if there is (or seems to be) one of the following situations:
a) payment commitment not (timely) made;
b) We suspect that fraudulent activities are carried out with the Card (s) and / or payment means (such as credit card);
c) the Card (s) are used in violation of the nature which they are intended.
12.2. We will block Card (s) at your request of when the card is stolen, lost or missing.
You are responsible and liable for the use of the Card. To the Card, the following rules of conduct apply:
14.1. You are obliged to pay all Transactions executed with the card as well as the Reservation fee
14.2. The reservation fees as mentioned in the portal/on the website are non-refundable
14.3. after the Rent Period or weekly if there is a longer Rental Period, Tripkey will report, charge and collect all your Transactions and Rental Fees, from your chosen payment method.
14.4. If a Rent period is longer than seven days Tripkey will report, charge and collect all your Transactions and Service Fees on a weekly basis.
15.1. If you do not agree with transactions or fees on your billing statement you can dispute these. You should do this as soon as possible after you receive the payment summary. You cannot dispute a transaction on the grounds that a Mobility Provider or Carrier has failed its obligations, for example, by delays. You cannot dispute a TripKey transaction on the grounds that a user has forgotten to check-out, or if the card is lost or stolen, or that there has been an abuse of the Card.
15.2. Once we have received the disputed sum from the Service Provider, Translink or Carrier, we deduct this from your bill.
16.1. In no case, your and our liability extends to either Trading Loss or Consequential damages.
16.2. We are not liable for damages (on any basis): a related to Mobility Services that you pay with the Card; whether be as a result of blocking or intake of the card;
16.3. If we are liable, we will reimburse the damage as soon as possible.
For questions and / or information on these conditions, you can reach by phone the Service Desk on 088-9343446, send an email to email@example.com or you can send a letter to TripKey, PO Box 694, 3800 AR Amersfoort.
18.1. We are authorized to independently modify these conditions, with the result that you are bound by the amended version. In any case of changes, we will exercise a high degree of care and try to prevent that you will be disadvantaged.
18.2. On proposed changes to these conditions we will inform you in due time, in writing or by email. An amendment shall enter into force thirty (30) days after you have been notified of the amended version of these terms, including of the version number and date of that version.
19.1. Our communication is in Dutch and English. We communicate in writing, by email or telephone.