Utrecht Region Pass is a convenient pay-as-you-go card which makes travelling by public transport easy and carefree. As the card is linked to your credit card, you never have to think about things like travel balance or paper bus tickets again. Use the Utrecht Region Pass to travel throughout the Netherlands by public transport, rent a public transport bicycle (OV-fiets) or visit one of the affiliated sights in the region. When you return your card at the end of your trip, everything will be debited from your credit card and you will receive one collective invoice. Additionally, you can use the card to pay and visit some valued sights and places of interest within the province of Utrecht. 

Ready-to-use means that you can start traveling immediately after you have picked-up your pass. You never need to upload money onto the pass or buy paper tickets, as your pass is linked to your credit card. 

If you plan on returning to the Netherlands on a regular base, we understand that it might be easier for you to just keep your Utrecht Region Pass and this is possible. However, please note that we charge the following costs:

  • € 6,50 rental costs valid for 1 month (these costs include the € 3,25 registration costs)
  • € 2,50 rental costs per month after the first month.

You can find our terms and conditions here on our website. 

The reservation process is safe, quick and simple:

  1. Register: Create an account on the online portal, easy and secure.
  2. Order: indicate the number of passes, a pick-up date, location and payment information. That's it!
  3. Pick-up and start travelling: pick-up your pass(es) at the pick-up location of your choise and start travelling! You never have to top-up your card.
  4. Visit beautiful sights: easily pay entrance fees to affiliated attractions in the Utrecht region with your pass.
  5. Drop-off: before you go home, hand in your pass(es) at one of the drop-off locations. 

Log in via my.utrechtregionpass.com with your email address and your password.

The reason might be that our payment provider has identified your country as ''high risk''. We apologize for this inconvenience. Please try using another payment method. 

Yes! Every adult and child older than 4 years old needs his/her own Utrecht Region Pass. You can book up to 10 passes on one reservation number. No need to register the other travelers. Simply present your reservation number at the pick-up location. Please note that you will have to pick-up and drop-off all the passes at the same time. 

If you wish to reserve more than 10 passes, you can either make a new extra reservation or you can contact our Customer Service. Please send a mail with your specific request to info@utrechtregionpass.com

Log into your account in the Utrecht Region Pass portal with your email address and your password. In order to make a new reservation, all you need to do is click on ''new reservation''.

Utrecht Region Pass is powered by Tripket. Tripkey doet not re-sell your personal data. It uses the data only for its operations, in adherence to the requirements of the Dutch Data Protection Act. For more information please read our Privacy statement

The costs of traveling with the Utrecht Region Pass are € 6,50 per card plus the regular public transport costs of traveling.

  • The rental costs per card for the first period of 30 days are € 6,50* (including reservation costs)
  • The rental costs per card per extra period of 30 days are € 2,50*
  • The reservation costs are € 3,25* per card. The reservation costs are non-refundable
  • The cost of traveling are the regular costs for public transportation. They vary per carrier and per trip/distance.
  • Every credit card charge is supplemented with € 0,30 administration costs.
  • When you pick-up your Utrecht Region Pass we charge a € 25 deposit that is returned after you’ve dropped-off the pass
  • If you fail to return the passes we will not refund your deposit.

*Prices include VAT 21%

We charge your credit card the first time when you complete your reservation. When you pick-up your pass(es) we charge your credit card again, for the first periodical costs and for the deposit. Afterwards we charge your credit card on a weekly base or if your travel costs reach an amount higher than € 20 or a few days after you return your pass(es).

You can see all the transactions that you have made in your account under ''trip report''. Please note that it might take 24 hours before your last transaction appears.

No, there are no discounts or promotions possible in combination with the Utrecht Region Pass.

We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Service at +31 (0) 88 934 3446/ info@utrechtregionpass.com

We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Service at +31 (0) 88 934 3446/ info@utrechtregionpass.com.

After you've returned your pass(es), the travel costs that have not been charged yet will be deducted from your deposit. The remaining sum will be returned on your credit card. The moment when this takes place is determined by your credit card company. 

Unfortunately, it is not possible to combine the Utrecht Region Pass with age-related discounts. You pay the regular rates of the carrier. You can view this in your Utrecht Region Pass account.

You need to register and reserve a pass before you can pick it up at one of our pick-up locations. You can do so at my.utrechtregionpass.com. 

During the reservation process we ask you to select a pick-up location. We will show you only the locations that have cards available for you on the pick-up date you indicate. You will find our current pick-up locations here on our website.

You can return your Utrecht Region Pass at another location than where you picked it up. You will find the current list of drop-off locations here.

  1. On the back of your Utrecht Region Pass there is a unique barcode & QR code that will grant you access to all affiliated destinations
  2. Upon entering, present your pass at the entrance
  3. The employee will scan the barcode or the QR code on your pass
  4. Our system will register your visit and charge your credit card
  5. You will receive a mail confirming the charges
  6. You will see the charges on your trip report and on your invoice

You can use it as often as you wish as long as you do not use it to re-enter the same destination within 10 hours after your first entrance.

No. Every person needs its own Utrecht Region Pass with its unique museum barcode to access sights. It is not possible to scan the barcode more than once at one destination within 10 hours.

No. You can only use the Utrecht Region Pass to access the affiliated destinations as listed on our website.

Each sight applies its own price. Visit the sights website for the most accurate information. Please note that museums sometimes charge an extra fee for special exhibitions. You will be able pay the extra fee at the location.

No, it is not possible to combine the Utrecht Region Pass with age-related discounts for entrances.

No, you do not have to reserve your entrance tickets in advance. However, please note that certain museums or special exhibitions, we recommend you to reserve your time slot in advance. Please visit the sights website for the mos accurate information.

With the Utrecht Region Pass you can make use of all modes of public transport in the Netherlands. This includes the train, tram, subway, bus and ferry. Besides this, you can travel in a typical Dutch way: with the OV-fiets (public transport bicycle).

Every time you enter a vehicle you must check-in and every time you leave a vehicle you must check-out. To check in, you hold your card in front of the card reader. Readers are placed at the entrances and exits of all trams and busses. When you check-in, you will hear one beep. When you check out, you will hear two beeps.

When you arrive at a metro station, hold your Utrecht Region Pass in front of the card reader that is built into the metro gate. The gate will open. You can check out in the same way at the station where you exit the train system.

When you arrive at a train station, hold your Utrecht Region Pass in front of the card reader that is build into the train gate. The gate will open. You check out in the same way at the station where you exit the train system. 

When you travel by train it is important that you sit in 2nd class. All other modes of public transportation have only one class.

  • Each time you transfer to a different mode of transport (for example from a tram to a bus or a train to the metro), you must always check out the first vehicle an then check in the next one.
  • You must also check out and check in afain if you are transferring from a bus to another bus or from a tram to another tram. 
  • Exception: if you are transferring from one NS train to another NS train or from one metro to another metro, you only need to check out at the end of your journey.

 

 

You can use your Utrecht Region Pass to rent an OV-fiets from nearly 300 locations. Locations include train stations, bus and metro stops, several town centres and P+R sites. The bicycles are stored in both guarded and unguarded storage areas, or in self-service bicycle lockers or carousels. For more information check our special OV-fiets page.

We understand your frustration. The fine you receive for not checking-in is for your own expense. This is because when you do not check-in you do not pay for your transportation and are dodging (even if not intentionally). For the rest of your travel we kindly remind you that it is very important to check-in and check-out every time when you enter and leave a train station, tram, subway, bus.

Some train stations do not have closed gates and it is easy to pass through and forget to check-in. If you realise that you have forgotten to check in after walking past the gates, try to go back and do so before you enter the train. Otherwise the conductor may issue a fine because you do not have a valid ticket. Make sure that you check in at an NS pole, or at the check-in side of the gate. Are you already on the train? Then report to the conductor.

If it is still possible, go back to the location where you forgot to check-out and hold your card in front of the reader with the OV-Chipkaart logo. If this is not possible anymore, the public transport provider charges a fixed fee for the trip. The fine you receive for not checking-out is for your own expense. If you have forgotten to check out after your train journey, then you can still check out for up to 6 hours afterwards at any NS pole or gate. Make sure you do this on the check-out side of the gate. For the rest of your trip please remember that it is very important to check-in and check-out every time when you enter and leave a train,tram,subway and bus. 

Yes! You can update your reservation in your portal-account. Log-in and click on 'My reservations'. Select the reservation you wish to update. You can reduce the number of cards, change the pick-update, the pick-up location *, the drop-off date and the drop-off location. 

 

*Only the pick-up locations that have cards available on the selected pick-up date will appear on the drop-down menu. 

If you need more passes than originally reserved, you have to make a new additional reservation in the portal. It could happen that there aren't enough passes available at the chosen location on the pick-up date. This is why it is important to update the reservation via the portal so that you are not disappointed upon arrival at the pick-up location.

Yes, you can. However, if you cancel cards we will still charge you for the reservation costs: € 3,25 per cancelled card. Reservation costs are non-refundable. 

Yes, you can cancel your reservation entirely but please note that the reservation costs are non-refundable (€ 3,25 per card). 

We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Serivce. Call + 31 88 934 3446 or mail to info@utrechtregionpass.com. Our Customer Service is open from Monday-Friday from 8am until 8pm. 

You could also go to the nearest pick-up / drop-off location and ask if they can give a new card. Find the list of our pick-up/ drop-off locations on our website.

We're so sorry that this happened and we want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact as soon as pobbible our Customer Service at + 31 88 934 3446 and report that your card is missing. Our Customer Service is open from Monday-Friday from 8am until 8 pm. You can also send us a mail at info@utrechtregionpass.com or report the missing card at the nearest pick-up/drop-off location. We'll take care of the rest and let you know how to get a new one. Please not that in case your Utrecht Region Pass gets lost or stolen we will keep your deposit: 25 €/pass

It happens, don't worry! Go to the portal and click on ''forgot my password'', You'll receive an email with a link to reset your password. Afterwards, you will be able to log in using your email address and your new password. 

Please be aware that if your enter 5 times the wrong password, your account will be blocked. Should this happen, please contact our Customer Service. 

This barcode gives you access to affiliated museum and attractions. If it is damaged, the entrance to these destinations will most probably be denied.

If you intend to visit affiliated museum and attractions, we kindly ask you to go the nearest pick-up/ drop-off location and ask if they can exchange your pass for a new one. Find the list of our pick-up/ drop-off locations on our website. 

If your don't plan on visiting any sights but would like to continue using your pass for public transport, you don't have to do anything. When you return your pass, please let the person at the drop-off location know that the barcode is damaged. Thank you.

We apologise for this inconvenience. You can of course purchase an entrance ticket at the cashier. 

If you intend to visit other affiliated destinations, we kindly ask you to go the nearest pick-up / drop-off location and ask if they can exchange your pass for a new one. Find the list of our pick-up / dropp-off locations on our website.

If you don't plan on visiting other sights but would like to continue using your pass for public transport, you don't have to do anything. When you return your pass, please let the person at the drop-off location know that the barcode does not work. 

 

During this trop, the carrier registered a check-in but did not recognize the entry or exit point. This may be because the check-in or check-out equipment was not set up properly. This has no further financial consequences. We receive all transactions from the carriers and unfortunately we cannot adjust anything about this.

We kindly ask you to send your pass in a closed envolop to the following address:

Utrecht Region Pass

PO BOX 694

3800 AR Amersfoort

The Netherlands

We advise you to let us know by email (info@utrechtregionpass.com) when you have sent the card. You cannot use our Dutch reply envelop for this. The costs of sending are for your own expense. If you don't return the Utrecht Region Pass we will not refund you the € 25,- deposit. 

We hope you will find the answers to your questions in this FAQ. Otherwise, please contact our Customer Service from Monday to Friday from 8 AM until 8 PM. 

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