Every time you enter a vehicle you must check-in and every time you leave a vehicle check-out. When your trip includes a change of vehicle (connection) you have to check out the first vehicle and check into the next one. To check-in, you hold your card in front of the card reader. Readers are placed at the entrances and exits of all trams and busses. When you check-in, you will hear one beep. When you check out, you will hear two beeps.
When you arrive at a metro station, hold your URP in front of the card reader that is built into the metro gate. The gate will open. You check out in the same way at the station where you exit the metro system.
When you arrive at a train station, hold your URP in front of the card reader that is built into the train gate. The gate will open. You check out in the same way at the station where you exit the train system.
If you plan on returning to the Netherlands on a regular base, we understand that it might be easier for you to just keep your Utrecht Region Pass and this is possible. However, please note that we charge the following costs:
The reservation process is safe, quick and simple:
The reason might be that our payment provider has identified your country as “high risk”. We apologize for this inconvenience. Please try using another payment method.
Yes! You can book up to 10 Utrecht Region Passes on one reservation number. No need to register the other travellers. Simply present your reservation number at the pick-up location. This is handy if you travel with your family or in case of a group of people traveling together on a company’s budget. Please note however that you will have to pick-up and drop-off all the passes at once.
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Yes, every adult and child older than 4 years old needs his/her own Utrecht Region Pass.
If you wish to reserve more than 10 passes, you can either make a new extra reservation or you can contact our Customer Service. Please send a mail with your specific request to email@example.com.
Log in via book.utrechtregionpass.com with your e-mailadres and your password.
Log into your account in the Utrecht Region Pass portal with your email address and your password. In order to make a new reservation, all you need to do is click on “new reservation”.
The costs of the Utrecht Region Pass are € 6,50 per card plus the regular public transport costs of traveling.
*Prices include VAT 21%
We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to send a messasge to our Customer Service. Mail to firstname.lastname@example.org. Thank you.
We charge your credit card when you complete your reservation. When you pick-up your pass we charge your credit card for the first periodical costs and for the deposit. Afterwards on a weekly base or if your travelcosts reach an amount equal or higher than 20 euros or a few days after you return your pass.
Unfortunately, it is not possible to combine the Utrecht Region Pass with age-related discounts. You pay the regular rates of the carrier. You can view this in your Utrecht Region Pass account.
You can see all the transactions that you have made in your account under “trip report”. Please note that it might take 24hours before your last transaction appears.
After you've returned your pass, the travel costs that have not been charged yet will be deducted from your deposit. The remaining sum will be returned on your creditcard. The moment when this takes place is determined by your creditcard company.
You can get a Utrecht Region Pass at one of our pick-up locations. You will find the list here on our website. Note however that you must register and reserve your pass before being able to pick it up. We recommend to register and reserve your Utrecht Region Pass(es) in advance at my.utrechtregionpass.com
During the reservation process we ask you to select a pick-up location. We will show you only the locations that have cards available for you on the pick-up date you indicate. You will find our current pick-up locations here on our website.
If you stay in a hotel, check-out the list of partner-hotels where you can also pick-up your Utrecht Region Pass. Please note that you will have to register in our website before being able to reserve and pick-up your cards.
You can return your Utrecht Region Pass at another location than where you picked it up. You will find the current list of drop-off locations here.
With the Utrecht Region Pass you can make use of all modes of public transport in the Netherlands. This includes the train, tram, subway, bus and ferry. Besides this, you can travel in a typical Dutch way: with the OV-fiets (public transport bicycle).
When you travel by train it is important that you sit in 2nd class. All other modes of public transportation have only one class.
You can use your Utrecht Region Pass to rent an OV-fiets from nearly 300 locations. Locations include train stations, bus and metro stops, several town centres and P+R sites. The bicycles are stored in both guarded and unguarded storage areas, or in self-service bicycle lockers or carousels. For more information check our special OV-fiets page on our website.
We understand that life is full of surprises and we want to be as flexible as possible. However, our product is a “shared” product and we want to avoid disappointing you or other travellers. This is why we ask you to update your reservations in your portal-account. Thank you!
Log into your account in the Utrecht Region Pass portal with your e-mail address and your password. Click on ‘My reservations’ and select the one you wish to update. You can reduce the number of cards, change the pick-update, the pick-up location *, the drop-off date and the drop-off location.
* Only the pick-up locations that have cards available on the selected pick-up date will appear on the drop-down menu.
If you need more passes than originally reserved, you have to make a new additional reservation in the portal. It could happen that there aren’t enough passes available at the chosen location on the pick-up date. This is why it is important to update the reservation via the portal so that you are not disappointed upon arrival at the pick-up location.
You can change the pick-up location using your URP portal account. Go to “my reservations”, open the reservation you wish to update. It may occur that there aren’t passes available at the newly chosen location on your pick-up date. This is why it is important to update the reservation in advance, via the portal so that you are not disappointed upon arrival at the pick-up location.
Yes, you can. However, if you cancel cards we will still charge you for the reservation costs: 3,25 € per cancelled card. Reservation costs are non-refundable.
Yes, you can cancel your reservation entirely but please note that the reservation costs are non-refundable (3,25 € per card).
We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to send contact our Customer Service. Call +31 88 934 3446 or mail to email@example.com. Thank you. Our Customer Service is open from Monday-Friday from 8am until 8pm.
You could also go to the nearest pick-up /drop-off location and ask if they can give you a new card. Find the list of our pick-up/drop-off locations on our website.
If it is still possible, go back to the location where you forgot to check-out and hold your card in front of the reader with the OV-Chipkaart logo. If this is not possible anymore, the public transport provider charges a fixed fee for the trip. The fine you receive for not checking-out is for your own expense. If you have forgotten to check out after your train journey, then you can still check out for up to 6 hours afterwards at any NS pole or gate. Make sure you do this on the check-out side of the gate. For the rest of your trip please remember that it is very important to check-in and check-out every time when you enter and leave a train, tram, subway, bus.
Some train stations do not have closed gates and it is easy to pass through and forget to check-in. If you realise that you have forgotten to check in after walking past the gates, try to go back and do so before you enter the train. Otherwise the conductor may issue a fine because you do not have a valid ticket. Make sure that you check in at an NS pole, or at the check-in side of the gate. Are you already on the train? Then report to the conductor.
We understand your frustration. The fine you receive for not checking-in is for your own expense. This is because when you do not check-in you do not pay for your transportation and are dodging (even if not intentionally). For the rest of your travel we kindly remind you that it is very important to check-in and check-out every time when you enter and leave a train station, tram, subway, bus.
We’re so sorry that this happened and we want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact as soon as possible our Customer Service at +31 88 934 3446 and report that your card is missing. Our Customer Service is open from Monday-Friday from 8am until 8pm. You can also send us a mail at firstname.lastname@example.org or report the missing card at the nearest pick-up/drop-off location. We’ll take care of the rest and let you know how to get a new one.
Please note that in case your Utrecht Region Pass gets lost or stolen we will keep your deposit. (25 €/pass)
We kindly ask you to send your pass in a closed envelop to the following address:
Utrecht Region Pass
PO Box 694
3800 AR Amersfoort
We advise you to let us know by email email@example.com when you have sent the card. You cannot use our Dutch reply envelop for this. The costs of sending are for your own expense. If you don’t return the Utrecht Region Pass we will not refund you the €25,- deposit.
That happens. Don’t worry. Go to the portal and click on “forgot my password”. You’ll receive an email with a link to reset your password. Afterwards, you will be able to log in using your email address and your new password.
Please be aware that if your enter 5 times the wrong password, your account will be blocked. Should this happen, please contact our Customer Service.
During this trip, the carrier registered a check-in but did not recognize the entry or exit point. This may be because the check-in or check-out equipment was not set up properly. This has no further financial consequences. We receive all transactions from the carriers and unfortunately we can not adjust anything about this.
We apologize for this inconvenience. You can of course purchase an entrance ticket at the museum cashier.
If you intend to visit other affiliated destinations, we kindly ask you to go the nearest pick-up /drop-off location and ask if they can exchange your pass for a new one. Find on our website the list of our pick-up/drop-off locations www.utrechtregionpass.com/pick-up-drop-off/
If you don’t plan on visiting other affiliated museums but would like to continue using your pass for public transport, you don’t have to do anything. When you return your pass, please let the person at the drop-off location know that the museum barcode does not work. Thank you.
This barcode gives you access to affiliated museum and attractions. If it is damaged, the entrance to these destinations will most probably be denied.
If you intend to visit affiliated museum and attractions, we kindly ask you to go the nearest pick-up /drop-off location and ask if they can exchange your pass for a new one. Find the list of our pick-up/drop-off locations on our website: www.utrechtregionpass.com/pick-up-drop-off/
If you don’t plan on visiting any museum or attraction but would like to continue using your pass for public transport, you don’t have to do anything. When you return your pass, please let the person at the drop-off location know that the museum barcode is damaged. Thank you.
No. Every person needs his/her own Utrecht Region Pass with its unique museum barcode to access museums. It is not possible to scan the barcode more than once at one destination within 10 hours.
You can use it as often as you wish as long as you do not use it to re-enter the same destination within 10 hours after your first entrance.
No. You can only use the Utrecht Region Pass to access the affiliated destinations as listed on our website. Find on our website www.utrechtregionpass.com the list of destinations that accept the Utrecht Region Pass.
No, you do not have to reserve your entrance tickets in advance. However, please note that certain museums or special exhibitions could only accept a maximum number of visitors per timeslot. For these museums or special exhibitions, we recommend you to reserve your timeslot in advance.
No, it is not possible to combine the Utrecht Region Pass with age-related discounts for museums entrance.
Each museum applies its own price. You will find the price information per museum on our website - www.utrechtregionpass.com . Please note that museums sometimes charge an extra fee for special exhibitions. You will be able pay the extra fee at the location.